Support

We strongly believe that support, service and training are on-going processes, continuous processes that do not end when the sale is formally over. We view excellent customer service as critical to our survival. To that extent, we focus on the significance of customer relationship. The customer truly is our top priority and focus. During the sale, after the sale, and on regular basis onwards, we want to measure customer satisfaction levels. Thus, we will be in constant communication with our clients, carefully listening and responding to ensure full customer satisfaction.

• Thorough Training
• Manage customer support expectations
• Conduct periodic surveys or evaluations
• Resolve problems quickly
• Determine whether product or work is meeting expectations, promises, goals, scalability etc
• Serves as an Insurance to ensure that you are always up to date and have minimal downtime.

Support Structure

• A dedicated support team consisting of Account Manager, Technical Manager, and Customer Service Manager.
• One point of Direct contact (Account Manager),
• One back-up point of contact
• We provide technical Support to our customer for all their queries. The expertise and experience of our Technical Support Personnel’s are best in the industry and in their work domain.
• CRM systems to track and manage all incidents.